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Learning strategy · knowledge & process gaps · best practices

Close the gap between what you know and what you do.

Third Person Consulting helps practices and organizations of any size, from a solo engineer to a multi-site company, find where knowledge and processes aren't reaching the work. Then we build the best practices, research, learning strategy and support that close the gap, with training built on practice by doing, not watching.

See what we doSituations we're called in for
Learning strategyGap assessmentsBest practices & custom researchTraining designCustom scenarios & coursesManaged learning
Watch the intro
Gap assessmentKnow · Do

Equipment inspection, 3 sites

Engineering
Operations
Maintenance
New hires
Learning roadmap18 months

What to keep, fix, stop, start

KSite safety inductionKeep
SOne inspection standard, trained on siteStart
XAnnual slide-deck refresherStop
Workshop agendaCross-site standard
09:00Three sites, three methods: what each one catches
10:00The evidence, and one method to keep
11:00Practice it, then agree the owner
FocusLearning, knowledge, best practice
SectorsAECO, tech, plants, safety
Evidence base1,871 graded entries
ApproachAdaptive and scalable
Who we work with

Organizations that know more than they use.

There is no one-size-fits-all model, and that's why so many learning and adoption programmes stall or miss their business goals. Our approaches adapt and scale to each client. What our clients share is real expertise inside them: in senior people's heads, in procedures, in research they've already paid for. What they're short of is the time, the people or the specialist learning skill to get it into everyday work, the same way, in every department.

A practice of one

You're the engineer, the project manager and the office, and every contractor learns your methods from scratch. We help you write them down once: procedures, contractor checks, research you can trust and a learning plan.

No learning team in-house

Training is run by whoever has time, usually a project lead or an operations manager. We act as the learning team you don't have.

A learning team that's stretched

You have L&D people, but not enough of them for the work ahead. We add capacity and specialist depth for as long as you need it.

Departments that do it differently

Engineering, operations, safety and IT each have their own way of doing the same thing. The gaps show up at the handoffs.

A good fit if you…

  • Have expertise that isn't reaching the work
  • Want training built on your work, not a generic catalogue
  • Need recommendations you can check, with the evidence behind them
  • Want your own people able to carry it on after we leave

Probably not a fit if you…

  • Need an off-the-shelf course library or an LMS
  • Want a change management or organizational redesign programme
  • Want a certificate for an audit rather than a change in how work gets done
  • Are looking for legal, engineering or safety sign-off
Situations we're called in for

It usually starts with a sentence like one of these.

RFI-01Three sites, three ways of doing the same inspection.

We compare the methods, pick the one the evidence supports, write it once and train it everywhere.

Best practicesTraining
RFI-02We roll out a new system across three plants in March, and the training is a slide deck.

Role-based practice on the real tasks, a rehearsal scenario before go-live, and job aids people will actually open.

Gap assessmentTraining
RFI-03Our best superintendent retires in June, and most of what she knows isn't written down.

Expert knowledge capture: interviews, walk-alongs and decision stories, turned into job aids and scenarios.

Knowledge capture
RFI-04Before we buy the AI design tool, can someone tell us whether it actually saves time?

Custom research: an evidence-graded brief on your question, with its sources and limits, and what to test on your own work.

Best practices & research
RFI-05We spend on training every year, and nobody can say how it supports the business plan.

A learning strategy review against your goals and the evidence, and a roadmap for the next 12 to 24 months.

Learning strategy
RFI-06We spent a fortune on training last year. Did any of it change how we work?

A learning evaluation against a baseline: early signals in the work at 30, 60 and 90 days, and results at 6 to 12 months.

Learning evaluation
Why "third person"

The view from outside the department.

Teams circle the same work. The gaps open between them, and from inside, nobody sees them all.

You see

How we work, step by step →
Three groups, leadership, project teams, and field and operations, orbit the gap between what an organization knows and what it does. Three gaps open between them. The third person, outside the orbit, has a sightline to each gap; bridges close them, and the work is checked against a baseline: early signals at 30, 60 and 90 days, results at 6 to 12 months. DAY 30 DAY 60 DAY 90 1 2 3 KNOW ≠ DOKNOW = DO THE CORE GAP LEADERSHIP PROJECT &TECH TEAMS FIELD & OPERATIONS
1Strategy that never reaches the project 2A new tool or standard, the old workflow 3What's really happening never reaches the top
What we do

Three ways to start.

Most clients start small with one team, see what it does, then decide what's next. Each offer is scoped on a short call and confirmed in writing before any work starts.

01Start here · low risk

Scenario Pilot

One team, one Project: Countdown! scenario, a facilitated debrief and a short impact report. See whether scenario-based learning works for your people before you commit to more.

TimelineAbout 3 weeks, one half-day session
What's included
Who it's for
A department head or team lead who wants to see it work on their own people first, or a sponsor who needs evidence before backing a larger rollout.
What happens
  • A scoping call to pick the scenario that matches your team's work
  • A short check before the session on the decisions the scenario covers
  • A facilitated session: the team plays the scenario, then a structured debrief
  • The same check repeated afterwards
You receive
  • A debrief summary naming the practice behind each call
  • A short impact report: before and after, the team's own commitments, and what one session can't show
  • A recommendation: stop, repeat, or go further
We need
A sponsor, one team and a half-day slot, in a room or on a video call.
Fee: scoped on a callAsk about a pilot
02Diagnose first

Gap Assessment

Where does what your organization knows fail to reach the work? A focused look at one process, site or department handoff, before anyone builds a course.

TimelineAbout 2 weeks, ending with a findings report
What's included
Who it's for
Leaders who suspect procedures and training aren't reaching the work, and want to know where and why before they spend on a fix.
What happens
  • A kick-off to agree the scope and the questions
  • A review of your procedures, training material and job aids
  • Interviews across roles and levels
  • A look at the work itself: what people know, what they do, and whether they can find the answer
You receive
  • A findings report with the evidence behind every recommendation
  • A gap profile, not a single score that hides the detail
  • Priorities with suggested owners, and a readout with your leadership
We need
A sponsor, a day-to-day contact, the relevant procedures, and six to ten people for short interviews.
Fee: scoped on a callAsk about an assessment
03Monthly retainer

Managed Learning Support

A part-time head of learning on a monthly retainer: the plan, the courses, the procedures and the measures, without a full-time hire.

TimelineMonthly, reviewed every quarter
What's included
Who it's for
Organizations with no learning team, or a stretched one, that need steady senior help rather than a one-off project.
What happens
  • A named lead, for an agreed number of days each month
  • The learning plan, budget and vendors kept on track
  • Courses and job aids kept in step with your work and standards
  • Research on request, with sources and limits
You receive
  • A monthly note: what's done, what's next, what's at risk
  • A quarterly review against the baseline, by department
We need
An executive sponsor, a monthly check-in and a contact in each department involved.
Fee: scoped on a callAsk about support
Also on request

Learning strategy and roadmapsBest practices and custom researchTraining design and coursesExpert knowledge captureLearning evaluationFacilitator training

Tell us what you need →
How a session runs
  1. 01

    Start from your situation

    A real decision from your own work: a handover, an inspection, a go-live.

  2. 02

    Practise the decision

    People decide for themselves, with the information they'd really have.

  3. 03

    Live with the consequence

    A wrong call costs minutes in a room, not money on site.

  4. 04

    Debrief to the practice

    Each call is tied to the practice behind it, and the evidence for it.

About us

One company. Two names. One founder.

Third Person Consulting owns and operates Out of Scope Productions. TPC is the consulting practice; OOSP is our scenario studio, and it's how we deliver scenario-based learning. If you've played Project: Countdown!, you've already met us.

The parent company

Third Person Consulting

Learning strategy, knowledge and process gap assessments, best practices and training, across departments. Owns and maintains the Best Practices and Standards Database.

Our scenario studio

Out of Scope Productions

Builds the scenarios and games that TPC uses with clients, and that teams can play on their own, all drawn from the Database.

The games
Project:Countdown!The flagship NearMiss!Safety & sites Card gamesParty & Professional + 3 moreMore games ↗All games at OOSP
A Third Person Consulting company

Out of Scope Productions

How we deliver scenario-based learning: realistic problems, real decisions under pressure, and a debrief that names the practice behind every call. One set of scenarios, in two formats (digital and cards) and for two audiences (organizations, and players at home).

Backed by the world's largest gamified best practices database Tier D · Unverified

We searched and couldn't find a bigger one. We can't prove there isn't one, so we graded our own claim the way the Database grades everyone else's.

199scenarios and short cases
1,516best practices
355standards

Every entry in the Database is evidence-graded, lists its sources and states its limits. About 9 in 10 are acted out in a scenario, so teams meet the practice by making the decision first.

Visit Out of Scope Productions ↗Play Project: Countdown! ↗
About the founder

“I don't accept a best practice just because everyone else does.”

For six years I've worked on project strategy and implementation problems in IT and in architecture, engineering and construction, across academic, manufacturing, technology, AEC and real estate organizations. They varied enormously in size and sector. The surprise was how often they had the same problems: knowledge that never reached the work, procedures nobody followed, and best practices nobody had checked.

I go to the sources, I weigh the evidence, and I don't accept a claim because it's popular. The Best Practices and Standards Database grew out of that habit: years of collected practices, each one checked against what the evidence and experience actually say, and labelled honestly when they don't.

I spent five years designing and running role-play scenarios. Digital tools have since made it possible to build scenarios that fit each person and each organization, and that's what Out of Scope Productions does today.

I'm a neurodivergent creative. I tend to see systems and patterns other people miss, and I know first-hand that people learn in different ways. I help organizations make sure their best practices are well defined, put into practice, actually followed, and regularly reviewed and adapted.

Evidence before consensusIndustry-wide isn't the same as proven. What do evidence and experience actually say?
Systems, not symptomsThe same gap shows up in different departments. Fix the pattern, not just the incident.
People learn differentlyDesign for that, and let people practise rather than just listen.
Define, implement, follow, reviewA best practice isn't finished when it's written down.
Tyler TurekFounder, Third Person Consulting
How we work

From the first call to proof it worked.

  1. STEP 1

    Listen

    A short call about the decision or capability at stake, and what's already been tried.

    You seeA one-page summary of what we heard.

  2. STEP 2

    Diagnose

    Interviews, documents and a look at the work, so we treat causes, not symptoms.

    You seeFindings, and what's not yet established.

  3. STEP 3

    Build

    The scenario, workshop, course, assessment or procedure that fits what we found.

    You seeA draft to review before anything runs.

  4. STEP 4

    Run

    Delivered with your people, on your timeline, with a debrief every time.

    You seeDecisions made and commitments owned.

  5. STEP 5

    Prove

    Early signals in the work at 30, 60 and 90 days; results against the baseline at 6 to 12 months, then adjusted.

    You seeWhat changed, in the work itself.

Sectors

Built for work where mistakes are expensive.

Architecture, engineering & construction

Owners, designers and builders, from the gate to handover.

Delivery modelsBIMProject controls

Technology & data

System rollouts, cyber incidents, AI and the data behind it all.

Go-livesAI governanceData protection

Manufacturing & plants

New lines, shutdowns and start-ups, and the systems that run them.

TurnaroundsQualityDigital twins

Safety & emergencies

The calls that can't wait, and the readiness that makes them easier.

Stop-workIncident responseStart-up safety
Why this approach

AI has made training content cheap. What's still scarce is knowing which problem to fix, practising the decisions that matter, and proving the work changed.

  1. 01

    Diagnose before building

    Most requests arrive as a solution: "we need a course". We test the problem first, with more than one kind of evidence.

    Canada's Phoenix pay system skipped its pilot; a year after go-live, about half of employees had errors in a single pay run.

  2. 02

    Practise, don't present

    People make the decision themselves, from memory, under realistic pressure, before they meet it on the job.

    Lectures alone barely change professional practice. Practising from memory, with feedback, is among the best-supported findings in learning research.

  3. 03

    Debrief well

    Every scenario ends with a structured debrief that names the practice behind each call, and why.

    In a classic review, more than a third of feedback interventions made performance worse. How feedback is given matters as much as whether.

  4. 04

    Keep it alive

    We plan refreshers, job aids and manager support from the start, not after the skills fade.

    Skills left unused for more than a year show large losses, and transfer depends on whether managers and peers support using them.

  5. 05

    Prove it honestly

    A baseline, independent measures and, where we can, a comparison team, with the limits stated.

    Self-ratings run high. Ninety days is a feasibility check; outcomes take six to twelve months to show.

What we can and can't claim

Scenario-based learning is built from methods with strong evidence: practice from memory, realistic decisions, structured debriefs. Trials that measure its business outcomes directly are still few, so we don't promise a percentage.

Evaluation partnerships

We'll run a pilot with a comparison team, agree the measures before we start, and share what we find, including results that don't flatter us.

The evidence behind it

Every recommendation cites the entry behind it.

Our work draws on our own Best Practices and Standards Database, the same one that powers the Out of Scope Productions games. Each entry lists its sources, how strong the evidence is and what we're not sure about. Famous numbers nobody can trace are left out.

1,516best practices
355standards
4 in 5state their own limits
Law, regulation & standards
Official findings & guidance
Peer-reviewed research
Industry & practitioner experience
Vendor & press, labelled as such
Questions

What people ask first.

How are Third Person Consulting and Out of Scope Productions related?

Third Person Consulting owns and operates Out of Scope Productions. TPC is the consulting practice; OOSP is our scenario studio, which makes Project: Countdown!, the other games and the Database. When you work with TPC, OOSP's scenarios and research are part of what we bring.

Are we too small to need this?

No. A one-person practice that works with contractors needs the same basics as a large firm, at a much smaller scale: a few procedures for the work that can hurt you, a way to check contractors, hold points before work is covered up, and a learning plan. Our free Quick Start Brief, The Practice of One, is a good place to start, and a scoped engagement can be as small as a single workshop.

Do you do change management?

Not as a service of its own. We focus on the learning, knowledge and procedures that a change depends on, and we work alongside your change or project team where you have one.

Do we have to use the games?

No. Scenarios are one tool among several. Many engagements are strategy reviews, gap assessments, best-practice work or course design with no game at all. Where a decision needs practice under pressure, a scenario is usually the fastest way to get it.

Can you work across several departments at once?

Yes, and that's often where the biggest gaps are. We look at how engineering, operations, safety, IT and other teams handle the same work, and where their procedures and training meet.

How do you know if it worked?

We agree a baseline before we start. At 30, 60 and 90 days we check early signals in the work itself: is the new way being used, and are errors and rework moving? Ninety days is a feasibility check, not proof. Results such as quality, safety and cost take 6 to 12 months to show, and where we can we compare with a team that hasn't changed yet. Satisfaction scores and self-ratings alone don't tell you whether anything changed.

Are your recommendations just opinions?

Each one cites an entry in the Database, with its sources, its evidence tier and its limits. Where the evidence is thin or contested, we say so.

Can you get through our vendor onboarding?

We're a new firm, so some items are still in setup. The procurement section lists company details, privacy, accessibility, security, delivery, insurance and contracts, and marks every item that isn't in place yet.

For procurement

What your vendor and security reviewers need.

Straight answers for vendor onboarding, IT and security review. We're a new firm, so some items are still in setup. Each one is marked, and nothing here claims more than is true today.

In placeDone todayIn setupBeing arrangedOn requestSent when you askPlannedNot built yet
P-01

Company details

Legal name
In setupThird Person Consulting
Incorporation
In setupIncorporation is in progress.
Registered address
Ontario, Canada.
Primary contact
Tyler Turek, Founder. tyler@thirdperson.ca
Related company
Out of Scope Productions (OOSP), our scenario studio, is owned and operated by Third Person Consulting.
Currency and terms
Canadian dollars. Banking details go on your vendor form after award, never by email.
P-02

Privacy and data handling

We collect as little personal information as the work needs, use it only for that work, and return or delete it when we're done.

Laws we work under

PIPEDA for personal information in Canada; Quebec's Law 25 when the people involved are in Quebec; and the GDPR when an EU buyer shares personal data with us, where we act as your processor.

Person responsible
Tyler Turek, Founder, is responsible for personal information, as Law 25 requires. Contact: tyler@thirdperson.ca
The games
In placeThey run in the browser. Nothing a player types or chooses is sent anywhere: there are no accounts, no tracking and no analytics, and progress is saved only in that browser on that device. The free tools work the same way. The pages load web fonts from Google Fonts.
What a pilot collects
  • Pre-check and post-check answers about the decisions in the scenario, linked by a code, not a name
  • The team's choices in the session, recorded for the team as a whole
  • Facilitator notes from the debrief, with no comments attributed to a named person
  • Name and work email for your sponsor and contact, to schedule and send the report

We don't collect sensitive personal information, and results are reported for the group. They're never used to rate individuals.

Storage and retention
Pilot data is deleted or returned to you after the report.
AI tools
Your data isn't entered into AI tools or used to train them without your written agreement.
Data processing agreement
On requestA DPA for the engagement, or we'll review yours.
P-03

Accessibility statement

Our target
WCAG 2.2 Level AA for our sites, games, tools and documents. That goes beyond the WCAG 2.0 AA level in Ontario's AODA rules.
How we check today
Checked during the build: keyboard use, visible focus, colour contrast, reduced motion, light and dark themes, and phone-sized screens. We don't use colour alone to carry meaning.
Independent audit
PlannedNo third-party audit yet.
Conformance report
In setupAn accessibility conformance report (ACR) is being prepared.
Alternative formats
On requestWorkshop materials, reports and job aids in an accessible alternative format. Tell us about any barrier and we'll fix it or find another way.
P-04

Security summary

How it's built
In placeThe games and tools are static pages: no accounts, no passwords, no database of players and no server-side code to attack.
Certifications
None held. We have no SOC 2 report or ISO 27001 certificate, and we'll complete your security questionnaire.
Accounts and devices
Multi-factor sign-in on business accounts and encrypted work devices.
Client data
Kept to the minimum, stored only in the service named in P-02, encrypted in transit and at rest, and never on personal devices or removable media.
Incidents
We'll tell you without undue delay if your data is affected, and help you meet your own reporting duties.
Security questionnaire
On requestWe'll answer yours, or send a short standard summary.
P-05

LMS and delivery

In the browser
In placeThe scenarios open in a modern web browser on a computer, tablet or phone, with nothing to install.
Facilitated sessions
In placeIn person or by video call, with the debrief run by a facilitator.
Through your LMS
In setupLMS hosting and course packaging for learning platforms (such as SCORM) come through our enterprise LMS partner. That arrangement is being set up; no agreement is signed yet. We don't run an LMS ourselves.
Tracking (xAPI, cmi5)
PlannedNot available yet.
P-06

Insurance, contracts and references

Professional liability (E&O)
In setup Certificate on request once the policy is bound.
WSIB (Ontario)
Often needed before site visits.
Contract documents
On requestMaster services agreement (MSA), statement of work (SOW) and data processing agreement (DPA). We're also happy to work on your paper.
References
On requestShared with each referee's permission.

Vendor information sheet

Third Person Consulting · for supplier onboarding
Sheet P-07
Rev 0 · draft
Legal nameThird Person Consulting
StatusIncorporation in setup
AddressOntario, Canada
ContactTyler Turek, Founder, tyler@thirdperson.ca
ServicesLearning strategy · knowledge and process gap assessments · best practices and custom research · training design and delivery · custom scenarios and courses · managed learning support
PrivacyPIPEDA · Quebec Law 25 · GDPR (as processor) · DPA on request
AccessibilityTarget WCAG 2.2 AA · AODA · no third-party audit yet
SecurityStatic pages, no player accounts · no SOC 2 or ISO 27001 · questionnaire on request
DeliveryBrowser and facilitated sessions · LMS through our enterprise LMS partner (in setup)
InsuranceE&O and CGL in setup
ContractsMSA · SOW · DPA on request · references on request

Placeholders in red are still being confirmed. This sheet will be reissued as each item is in place.

Request the vendor package
Contact

Tell us where the gap is.

Training that doesn't change the work, a procedure nobody follows, departments that do it differently, or an expert about to retire. Start with a short note.

  • A reply from a person, not a sales sequence
  • A short call to understand the problem
  • A clear proposal, or an honest "we're not the right fit"
What are you interested in?

Send opens your email app with your note filled in. Or write to us directly: tyler@thirdperson.ca